Privacy and Cookie Policies

Privacy policy

Collection of personal information

You can access most of the pages on our website without giving us your personal information although you may choose to do so, for example when you submit an enquiry. When you submit personal information, you consent to our use of the information as set out below.

 

Use of personal information

We will use personal information given to us in accordance with these terms and conditions, and with any additional statements appearing on forms used for submitting personal information. We will not disclose personal information to any third parties without obtaining your prior consent, unless we are required by law to do so.

If you submit an enquiry, we will use your personal information to administer and respond to your enquiry. We will store securely the information you supply and our response. We may produce reports on enquiries to enable us to monitor and develop our service but reports will be based on anonymous data; we will not identify individuals in our reports.

If you comment or complain about our services, we may use your details to investigate your comments.

RNOH Private Care is a part of the Royal National Orthopaedic Hospital NHS Trust – our full privacy policy can be found at  Privacy Policy :: Royal National Orthopaedic Hospital (rnoh.nhs.uk)

Data storage

All data obtained by the Trust is held and used in compliance with the Data Protection Act 1998.

Cookies and Internet Protocol (IP) logging

When you visit our website, our server will record your computer’s IP address (the unique numerical address given to every computer connected to the Internet) and the time and duration of your visit.

This website uses cookies, a piece of data that may be stored on your computer when you visit a website. Our website will store four Google Analytics cookies on your computer; these cookies store the anonymised IP address (the last digit group of the IP is removed before storage).

Cookies and your IP address will be used to track the pages you visit on our website. We will use this information to analyse the way our site is used, and to administer and improve the accessibility of our site. We will not use it for any other purpose. You may disable the use of cookies in your Internet browser without affecting your use of our website.

Links

This website contains links to other sites. We are not responsible for the content or privacy practices of third parties that run other websites.

Your rights

For further details about your rights under the Data Protection Act, please visit the website of the Information Commissioner’s Office www.ico.org.uk.

Cookie Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookies are used minimally on this website for site usage analytics. You may delete and block all cookies from this site, but some parts of the site may not work as expected.

In order to help us to improve the content, format and structure of this website we record and analyse how visitors use the website. For this purpose, we use Google Analytics.

“This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”

We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this and we will make it clear when we collect personal information and will explain what we intend to do with it.

For more information on enabling and disabling cookies please visit About Cookies.

Cookie Name Purpose More information
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google

Click here for information on downloading a browser add-on to opt-out of Google Analytics

concrete5 CONCRETE5 This cookie is used by the website’s CMS (Content Management System) to track if the user is a public guest or is logged in to an account on the website. This cookie is not used for any other purpose.
Cookie notice cookieconsent_status Keep track of whether or not you have clicked “Got it!” on the notice about cookies on this website, so that it doesn’t keep appearing when you load a page.
Google Translate googtrans Keep track of which language has been selected from the Google Translate tool.
Colour contrast contrast-mode Keep track of which colour contrast mode has been selected from the Accessibility Tools.
Accessibility bar accessibility-controls Keep track of whether the accessibility bar is opened or closed.
Text size saveFontSize Keep track of the text size that has been set from the Accessibility Tools.

Embed cookies

We may use embeds from YouTube, Google Maps or Vimeo on our site to display content. That content uses the following third-party cookies. Where possible, we will use privacy-oriented settings to ensure as few cookies as possible require consent.

These additional cookies that remain, and the content from which they stem, will not display on the site unless you choose to ‘Accept additional cookies’.

Cookie Source Purpose Expiry
CONSENT YouTube (.youtube-nocookie.com) Google cookie tracking consent with analytics and/or ad integration. 2 years
CONSENT Google Maps (.google.com) Google cookie tracking consent with analytics and/or ad integration. 2 years
__cf_bm Vimeo (.vimeo.com) Vimeo ClouldFlare layer which filters out requests from bots. 30 minutes

Captcha cookies

We use Google reCAPTCHA in order to verify whether or not you are a human when submitting data to the website. Most of the time, this will only be present on pages containing forms.

Cookie Source Path Purpose Expiry
_GRECAPTCHA
_grecaptcha
Google (www.google.com) /recaptcha Provides risk analysis to Google spam protection. 6 months

 

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