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Our Office is open 9am-5pm, Monday to Friday

  • New patient referrals and enquiries call : +44 (0)20 8909 5114
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To protect you, your family and the staff of RNOH Private Care, we now have the facilities to offer video consultations. Your consultant will tell you if your appointment is to be carried out in this way and their practice secretary will provide you with all of the information you need to do this.

If you are asked to attend RNOH Private Care outpatient centre for your appointment, please ensure that you read the information below and follow any social distancing instructions when you arrive at the hospital:

CORONAVIRUS INFORMATION

If you have symptoms of coronavirus infection (COVID-19), however mild, do not leave your home for 7 days from when your symptoms started. The symptoms are:

  • new continuous cough and/or
  • high temperature

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, call NHS 111. For a medical emergency dial 999. You can find the latest information and advice at www.gov.uk/coronavirus.

Do: 

  • wash your hands with soap and water often – alcohol gel is effective against respiratory viruses
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately
  • try to avoid close contact with people who are unwell

Don't

  • touch your eyes, nose or mouth if your hands are not clean

Paying for Treatment

On enquiry, we will prepare for you an estimate of anticipated charges

Self-funding patients

Many patients without insurance are opting to fund their own private treatment. On enquiry, we will prepare for you an estimate of anticipated charges of pre-admission assessment, accommodation and meals, nursing care, operating theatre fees, diagnostic tests, treatment and all drugs and dressings during your stay. It is very important to understand, however, that this is an estimate only and because of the uncertainties of medical care and individual needs, costs may vary up or down from those anticipated.

All self-funding patients will be asked to pay the full anticipated cost of their treatment before admission. Payment may be made by credit or debit card.

Please note that as we are a national centre for excellence and many of our patients are referred for second opinions or with complex problems, we currently do not offer fixed price packages, but we do try and remain affordable for the type of surgery we offer.

Insured patients

We have contracts with the majority of insurers to cover the costs of your treatment. Prior to attending either an outpatient appointment or being admitted into the private patient unit you must get authorisation from your insurer. You will need to check with them your policy limits or restrictions and whether the RNOH is in their chosen network of hospitals. Please ensure you have all the relevant details regarding your insurance, including your membership or policy number, when having any contact with our team.

Please be aware that you will be responsible for costs not covered by your insurance policy, such as any medication or equipment you are given to go home with.

Third Party Sponsorship

Patients must provide an original signed letter from their sponsor clearly accepting responsibility for payment of their account.  This must be received and agreed by the Trust prior to the appointment or admission date.

Embassy Sponsorship 

The Royal National Orthopaedic Hospital has excellent relationships with a number of embassies in the London area. If you are a government sponsored patient your embassy will need to issue a letter of guarantee too cover the cost of your treatment. We must receive this letter before your appointment date to enable treatment to go ahead. 

Cheques and Credit/Debit Card

All payments must be made in pounds sterling.

Personal Cheques and Bankers Drafts should be made payable to ‘Royal National Orthopaedic Hospital NHS Trust’. Personal cheques can only be accepted if received in advance in order for the funds to be cleared.

We accept all major credit cards, however, we are unable to accept Diners or Amex.

Outstanding accounts are monitored and reviewed regularly.

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